FAQs

Yes - if you would like some advice before purchasing, please get in touch. We will then be able to advise whether the style and size is a good fit for you based on your measurements and height. Please email our Customer Relations, Chanelle Spencer, via the Have a Question? tab.

In New Zealand, it will take 2-5 working days from order, outside of high-volume seasons (sale, Christmas holiday period etc etc). International orders will arrive in 5-8 working days.

 

Should the order not be the right style or fit for you, please simply return the garment in its original condition for a full refund. 

1. Tags cut or removed from the garment.

2. Soiling of any kind from the garments being worn.

3. Staining, including makeup from trying, on the garment.

4. Garments that are returned to us with smalls or odours.

5. Anything sale items marked as FINAL SALE, NO RETURNS, please choose your items carefully

Please show care when trying of garments as stained garments cannot be
re-sold and will be returned to sender.

Items which cannot be returned include:

Fragrance or perfume, all hosiery, candles and underwear.

The return item must be sent within 14 days from arrival to be accepted a refund. We can also exchange all returns for another size, colour or style - if we have it in stock at the time of return. Please simply email us or state this request on your return invoice.

 

You have 14 days from the date of arrival to send your order back.
That said, if you cannot make the 14-day timeline for whatever reason,
please do call us to request an extension.

The items must have the labels attached and not have been worn. 
We understand that international orders will take longer to arrive. Providing it was sent within the two weeks from arrival, we will still refund.

Can I return a SALE order?



YES. Gift-boxing is available for all fashion orders.
We will beautifully wrap the gift in pink tissue, which is then placed inside our signature MAGPIE STYLE pink box, closed with grosgrain ribbon.
The box will be sent in a recyclable Eco bag.

Unfortunately, we cannot provide refunds or exchanges on all candles, diffusers or fragranced flowers.

Yes - (if the order meets our free shipping threshold). Simply return the goods and email us here with what you would like to exchange it for.
We will then send this out to you.

 

NEW ZEALAND

We offer FREE shipping to all NZ fashion orders over $350, in New Zealand. 
New Zealand orders under $350 incur a cost of $10 for standard delivery
(2-5 working days).

 

AUSTRALIA
FREE shipping for all orders, over $500 to Australia. Orders under $500, incur a flat $25 shipping charge to Australia.

 INTERNATIONAL
As we ship with DHL to ensure fast and seamless delivery, all international orders incur a freight fee of $50 per order. 

In a hurry to receive your order? 

Please select the Overnight Express option at checkout.
Orders must be placed before 10am, on a weekday, to enjoy this service.

Orders placed on a Friday will be delivered on the Monday following. We are unable to guarantee delivery on a Saturday. 

The Overnight Express service to anywhere in New Zealand incurs an Express rush fee of $25. Unfortunately, we can only offer Overnight Express for goods shipped from our Magpie Style location in Rangiora. If the order has a component coming from the Auckland Head Office, we are unable to offer the Overnight Express service. For these orders, Overnight Express will not show as an option at checkout.

Unfortunately, we are unable to provide this service to rural addresses.
Please allow one extra day to this service if your address is a rural postcode.

 

We use NZ Courier Post & Post Haste for New Zealand 
We use DHL for Australia and international deliveries.

Yes. On order fulfillment we will send you a tracking number and direct links to  the courier's website.

 

Should you have any other questions, please don't hesitate to email our, Client Relations Manager, Chanelle Spencer here.

We will respond very quickly.

Thank you!